Score a client across 6 critical dimensions and get an immediate risk read, with specific next moves for the account. Built from the Client Churn Management System.
Private by design — nothing you enter here is saved or sent anywhere.
Communication
How quickly does this client typically respond to emails?
Have you noticed changes in who's CC'd on emails or meeting invites?
Relationship Breadth
How many active champions do you have at this client?
Do you have relationships at both strategic and operational levels?
Scope Alignment
How often do "quick requests" fall outside the agreed scope?
Have they raised concerns about staffing or talent levels?
Financial Health
How detailed are their billing/invoice questions?
Are payments arriving on time?
Client Agendas
Do you understand your client champion's personal career goals?
Is your work helping them look good internally?
Team Morale
How does your team feel about working on this account?
Is anyone on your team expressing frustration about this client?
