July 17th, 2007

Pure Vent Post: Never Buy Anything From Dell

Just tried to save a few bucks and order a 1TB hard drive from Dell to link up to my nifty 80211n Apple Hub. After completing my order and having the payment charged, I found out that the drive wouldn’t ship for another 3 weeks. So… I canceled it. Best part is they still haven’t refunded my money and it’s been a few days. I’ve been directed to about 5 different 800 numbers and have talked to about 3 off-shore customer service reps who all pointed me in the direction of more 800 numbers. This is simply the absolute worst customer service on the planet.

Never ever again.

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Written by Bill Wilson

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Comments So Far...

  1. On July 18th, 2007 at 7:03 am
    Jordan Pastepunk said:

    After thrashing through two Dell notebooks in law school, and one bungled by Dell mail-order rebate (shocker), I swore them off for good. I ended up purchasing a fairly simple and very light notebook from Gateway and it’s been without problems for 2.5 years now, go figure. It’s kind of ironic that Dell’s commodification of the PC is what has come to bite them back as people are not willing to deal with their customer service and figure they can buy a just as good, if not better machine or peripheral elsewhere.

  2. On July 18th, 2007 at 10:24 am
    Manish said:

    My Dell laptop’s motherboard busted and I sent it in to get serviced by dell ’s hardware which was a trial in itself. I called up saying that I had a hardware issue and my laptop would not power on. So I get asked the next logical question. “Please turn on the computer and tell me if you can see the Dell logo” I was like this is going to be a long fucking fight. After about an hour they figured out that the laptop didn’t turn on and that it was a hardware issue. Before sending it there was instructions to remove the hard drive and put it in the box with the laptop. I did so

    I called to see what the status was and they said that they shipped it to my home in CT and not my address in San Fransico.. ok that’s still not too bad because I was going back to CT later that week so I could pick it up.. no big deal ….. yet. They sent it there because that was the original purchase address. So therefore if you move, good luck trying to get your computer back.

    I called my dad to see if he had gotten it and to see if he can power it up. He said that the system can not find a hard drive. I ask him to check the box for the hard drive and guess what IT ISN’T FUCKING THERE… so I ended up losing basically my pictures any recent documents I was working on anything that I recently downloaded music/video wise etc. And Dell’s response to this was no one said to take the hard drive out of the computer before shipping it. Needless to say I bought a Macbook and am working a lot better with no problems

  3. On July 18th, 2007 at 11:55 am
    dell hell said:

    You’re in Dell Hell, baby….

    http://www.thisistrue.com/dellhell.html

  4. On July 19th, 2007 at 8:30 am
    Sean Klassen said:

    having worked on a few client projects for dell, i would definitely never purchase one of their products. that company is a corporate mess… their whole business model is to be the cheapest solution and when you go that route you definitely sacrifice quality. i’m a firm believer in you get what you pay for. and not to be a total apple fanboy, but their customer service has always been amazing for me. one time i had to bring in my power book because of a ram issue, found out my warranty had ran out a few weeks earlier, but they still took it in and fixed everything for free.

  5. On July 19th, 2007 at 11:40 am
    Adam said:

    Go to www.consumerist.com and complain to them. They’ll post it and you just might get some action.

  6. On November 11th, 2008 at 3:05 am
    alan said:

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